Systems Analyst

Angelicoussis Group, one of the world’s leading ship management organizations, is looking for an experienced and motivated Systems Analyst.

Key Responsibilities

• Identify system issues and propose enhancements.

• Analyze process gaps and system inefficiencies.

• Take ownership of business requirements and support tickets.

• Resolve issues via ticketing systems and/or direct communication with users.

• Provide stakeholders with timely feedback on requirements, solutions, and project status.

• Document requirements, processes, and technical knowledge in guides and knowledge base articles.

• Prepare reports on system performance, process metrics, and ticket resolution trends.

• Ensure accurate recording, tracking, and closure of all requirements, improvements, and tickets.

• Adhere to SLAs based on priority and business impact.

Candidate must have

• BS degree in Information Technology, Computer Science, Business, or equivalent.

• 4+ years of working experience in business analysis, systems analysis, IT support, or technical engineering, ideally in shipping.

• Proficiency in Greek & English (written and oral) is a firm requirement.

• Proactive, analytical, and solution-oriented.

• Collaborative team player who works well with diverse stakeholders.

• Resilient under pressure with strong time management and multitasking skills.

The Company offers an attractive compensation and benefits package, as well as career opportunities. All applications will be treated as strictly confidential.